Meridian Recovery Group

Privacy Policy

Last updated: June 20, 2026

This Privacy Policy explains how Meridian Recovery Group ("Meridian," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website or make a payment toward an account. We are committed to handling your information responsibly and in accordance with applicable law.

Information we collect

We collect information in the following ways:

  • Account information. When you locate an account, we use the reference number from the notice we sent you, along with details we already hold about the account referred to us for collection.
  • Payment information. To process a payment, we collect your name, billing address, card number, expiration date, security code, the amount you choose to pay, and a contact email or phone number where applicable.
  • Technical information. Like most websites, our servers automatically record limited technical data such as your IP address, browser type, and the pages you view, for security and to keep the site working reliably.

How we use your information

We use the information we collect to:

  • Locate your account and display your current balance and payment options.
  • Process the payment you authorize and send you a receipt and confirmation.
  • Respond to your questions and provide customer support.
  • Detect and prevent fraud, secure our systems, and maintain accurate records.
  • Comply with our legal and regulatory obligations.

Payment data and card security

Card payments are transmitted over an encrypted connection. We design our payment process to minimize the handling of sensitive card data and we do not retain your full card number or security code after a transaction is completed. Card processing is performed in line with the Payment Card Industry Data Security Standard (PCI-DSS).

Cookies and similar technologies

We use only the cookies necessary for the website and payment process to function and to keep your session secure. We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings, although disabling essential cookies may prevent the payment process from working.

How we share information

We do not sell your personal information. We share it only as needed to operate our services and meet our obligations, including with:

  • Payment processors and financial institutions that complete your transaction.
  • The original creditor or account owner on whose behalf we are collecting.
  • Service providers who support our operations under confidentiality obligations.
  • Authorities or regulators where required by law, subpoena, or court order.

How long we keep information

We retain personal information for as long as necessary to service the account, complete and document payments, resolve disputes, and satisfy legal, tax, and regulatory record-keeping requirements. When information is no longer needed, we dispose of it securely.

How we protect information

We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring — to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work continually to protect your data.

Your choices and rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion subject to our legal obligations. You also have rights under the Fair Debt Collection Practices Act (FDCPA) and applicable state law regarding the underlying debt, including the right to dispute it or request verification. To exercise any of these rights, contact us using the details below.

Children's privacy

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be highlighted on this page.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us: